Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at contact@lavynelle.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at contact@lavynelle.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods such as food, flowers, or plants, custom products such as special orders or personalized items, and personal care goods such as beauty products. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Return Shipping Costs
Return shipping costs depend on the reason for the return.
If the item arrives damaged, defective, incorrect, or if there was an error with your order, Lavynelle will cover the return shipping cost. In these cases, we will provide you with a prepaid return label or return instructions at no additional cost.
If you are returning an item because you changed your mind, ordered the wrong size, no longer want the item, or for any other reason not caused by an error on our side, the customer is responsible for paying the return shipping cost.
Original shipping costs, if any, are non-refundable unless the return is due to a damaged, defective, or incorrect item.
Please do not send any item back without contacting us first. To start a return, contact us at contact@lavynelle.com with your order number and the reason for your return. We will provide the correct return address and instructions.
Items sent back to us without first requesting a return will not be accepted.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@lavynelle.com.
Contact Information
Store name: Lavynelle
Company name: BLACK SHARK GODMAN LLC
Company Address: 500 4th Street Northwest Suite 102 #2560 Albuquerque, NM 87102
Warehouse Address: 3rd Floor, Building C, Dinfeng Science and Technology Park, Qiaotang Road, Fuhai Street, Bao'an District, Shenzhen City,
Company nr.: 30-1436597
Phone: +1 (505) 396-5584
Email: contact@lavynelle.com
Monday to Friday | 09:00 – 17:00 (GMT)
Weekends | 11:00 – 16:00 (GMT)
We aim to respond to your inquiries within 24 hours.